How do I enable two-factor authentication on my SC 999BT account? Please walk me through the steps.

Setting up Two-Factor Authentication (2FA) on SC 999BT is straightforward. Log in to your account, then click the profile icon in the top-right corner and go to the "Security Settings" section. Find the "Two-Factor Authentication" or "2FA" option and click "Enable". SC 999BT will send a one-time password (OTP) to your registered mobile number — use it to activate 2FA. From that point on, every login will require both your password and an OTP sent to your phone. This means that even if someone knows your password, they cannot access your account without your phone. This feature is completely free on SC 999BT.

What happens to my bet if a match or event is cancelled mid-way on SC 999BT?

If a match or event is cancelled on SC 999BT, the full stake placed on that match will be refunded to your account. The refund is typically processed within 24 hours of the cancellation being confirmed. If a match has been played up to a certain point before being abandoned, the result is determined according to the international rules of that sport — for example, the Duckworth-Lewis method in cricket. For accumulator bets, the cancelled leg is counted as 1.0 odds and the remaining legs continue as normal. If you experience any issue with a refund for a cancelled match, contact SC 999BT via live chat with the reference number of the relevant bet.

sc 999bt | Privacy Policy and How We Protect Your Data

1

Introduction & scope

Welcome to SC 999BT's Privacy Policy. As Bangladesh's online betting and gaming platform, SC 999BT is committed to protecting the personal information of its members. This document explains how SC 999BT collects, stores, processes, and safeguards your data.

By accessing SC 999BT's website or platform, or by creating an account, you are deemed to have accepted this Privacy Policy. This policy applies to all SC 999BT services — including Sports Betting, Live Casino, games, promotions, and customer support.

SC 999BT believes you are the owner of your data — we only use it temporarily to provide our services. Your information is never used for any purpose without your consent.

2

What Information Does SC 999BT Collect

SC 999BT only collects information that is necessary for delivering services, managing accounts, and maintaining security. We always follow a minimum data collection policy.

Data type	Example	Reason for Collection
Personal details	Name, mobile number, email	For account creation and communication
Payment information	BKash/Nagad number, transaction ID	For processing deposits and withdrawals
Device information	IP address, browser, operating system	For security and fraud prevention
Usage data	Betting history, login times, page visits	For service improvement and a personalized experience
Verification documents	National ID card (where applicable)	For identity verification and legal compliance

SC 999BT never stores card numbers, CVV codes, or full bank account numbers. All payment processing relies on the security infrastructure of the respective mobile banking provider.

SC 999BT's support team will never ask for your password, OTP, or payment PIN via phone, SMS, or email. If you receive such a request, report it to support immediately.

3

Purpose of data use

SC 999BT uses your information only for specific, legitimate, and transparent purposes. Your data is never used beyond its original intent.

Account management: SC 999BT uses your personal information for account registration, login, password recovery, and identity verification.
Payment processing: Payment information is used to verify the accuracy of deposits and withdrawals and to maintain transaction records.
Security & Fraud Prevention: Device and usage data are analyzed to detect unusual activity and keep your account secure.
Service improvement: Usage data is analysed to understand which parts of the SC 999BT platform users engage with most.
Promotional communications: Your registered mobile number or email address is used to keep you informed about new SC 999BT offers, bonuses, and important updates. Contact support at any time to opt out of these communications.
Legal obligation: SC 999BT complies with its legal obligation to provide information in response to valid requests from the relevant authorities.

SC 999BT never shares your betting history or personal information with advertisers or marketing agencies.

4

Data storage & security measures

SC 999BT's security infrastructure is built to the highest industry standards, with multiple layers of protection in place to keep your data safe.

SSL Encryption: All data transfers on SC 999BT are protected by 256-bit SSL encryption — the same standard used by international banking systems.
Encrypted storage: Sensitive data stored on SC 999BT's servers is kept in encrypted form — it cannot be read directly by anyone.
Access controls: Only SC 999BT staff who require access to specific data are permitted to view it. All access is logged.
Regular security audits: SC 999BT's systems undergo regular penetration testing and security audits.
Data retention period: SC 999BT does not retain data beyond what is necessary. After account closure, certain information may be kept for up to 5 years to meet legal obligations.

SC 999BT's servers are hosted in internationally certified data centres equipped with physical security, power backup, and fire suppression systems. Data is backed up regularly to prevent loss in the event of any technical issue.

Keeping your data safe is a shared responsibility. On your end, use a strong password, avoid logging in from unfamiliar devices, and keep two-factor authentication (2FA) enabled.

5

Sharing Data with Third Parties

One of SC 999BT's clearest commitments is that your personal data is never sold to or shared with third parties for advertising purposes. That said, a limited amount of data may be shared where strictly necessary to operate the service.

Payment Provider: When you complete a transaction via bKash, Nagad, or Rocket, the required payment information is shared with that mobile banking provider and is protected under their own privacy policy.
Technology Service Provider: Limited technical data may be shared with technology partners who operate cloud servers and anti-fraud systems that keep the SC 999BT platform running. These partners are contractually bound to uphold SC 999BT's privacy standards.
Legal grounds: SC 999BT is legally required to provide information when ordered by a court, directed by a regulatory authority, or requested by law enforcement.
Fraud Prevention: In cases of serious fraud, relevant authorities may be notified.

SC 999BT does not sell or share your data with advertisers, data brokers, or marketing agencies — this is a core company principle.

6

Cookies & Tracking Technologies

The SC 999BT website and app use cookies and similar tracking technologies to enhance your experience and maintain platform security.

Essential Cookies: These cookies are essential for keeping your login session active, remembering your bet slip, and verifying your identity. Disabling them will prevent the platform from functioning properly.
Functional Cookies: These cookies remember your preferred language, theme, and other settings.
Analytics cookies: Anonymous statistics are collected to understand which sections of SC 999BT are used most. This data cannot be used to identify any individual.

SC 999BT's app lets you manage cookie settings directly. Note that disabling essential cookies may affect certain features. You can also manage SC 999BT cookies through your browser — use your browser settings to delete existing cookies or block new ones.

7

Your data rights

SC 999BT believes every member has the right to full control over their own data. Your rights as a member are detailed below.

Right to access your data

You may request to know what information SC 999BT holds about you at any time.

Right to rectification

You can request that SC 999BT update any information that is incorrect or out of date.

Right to erasure

After account closure, you can request deletion of your data except where retention is required by law.

Right to restrict processing

You can request that processing of your data be stopped for specific purposes.

Right to data portability

You can request a copy of the information SC 999BT holds about you.

Right to Opt Out of Marketing

You can opt out of SC 999BT promotional communications at any time.

To exercise any of these rights, contact SC 999BT's support team via live chat or in writing. SC 999BT aims to respond as quickly as possible — typically within 7 business days.

8

Child protection policy

SC 999BT strictly prohibits anyone under the age of 18 from using the platform and will never knowingly collect or store data from minors.

If SC 999BT determines that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using SC 999BT, please contact support right away.

SC 999BT takes child protection very seriously. We urge parents and guardians to always log out of their SC 999BT account on any shared family device.

9

Privacy Policy updates

SC 999BT may update this Privacy Policy from time to time, whether due to the adoption of new technologies, changes in legislation, or an expansion of our services.

For major changes, SC 999BT will notify members in advance via their registered mobile number or email.
The date of the latest update is always displayed at the top of the page.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
If you do not agree to the updated policy, contact SC 999BT support to request account closure.

10

Contact & Privacy Complaints

For any questions, concerns, or complaints regarding SC 999BT's Privacy Policy, please get in touch through the channels below.

Live chat: SC 999BT's website offers 24/7 live chat support.
Email: For privacy-related matters, write to support@sc999bt.com. Responses are typically provided within 2–4 hours.

SC 999BT's support team is fully available in Bengali. All privacy-related requests are taken seriously and resolved as quickly as possible.

Any complaint related to SC 999BT's privacy policy will receive a formal response within a maximum of 7 business days.

SC 999BT Privacy Policy – Data Protection & Security